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Q. How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

Neolee Rehab Supply Sdn Bhd offers various kind of Payment Methods as shown below :-

1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) 

2. Online Bank Transfer / ATM Cash Deposit Machine
Bank :
Bank Account : 514785058724
Account Name : Neolee Rehab Supply Sdn Bhd

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address :
neolee.sales@gmail.com or whatsapp it to us at 012-703 2336

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. Is the shipping free?

Neolee Rehab Supply Sdn Bhd offers free shipping within West Malaysia only and orders to East Malaysia will have shipping charges applied based on customer's delivery address. Please contact our Sales Team and they will assist you.

Method of shipping will be determined by Neolee Rehab Supply Sdn Bhd. If customers request for immediate deliveries through a 3rd party delivery service (Grab, Lalamove, ZeptoExpress, etc.), the cost of shipping shall be borne by the customer.

Q. How to place order for East Malaysia?

Please contact our Sales Team and they will assist you.

Q. I forgot my Password for my account. What should I do to retrieve it?
  1. Click onLost Password?and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at
neolee.sales@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

- Refund for cancelled orders will take place within 10 working days and customers will be notified once it has been done.

Q. What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia (MYR) .

Q. How long does the delivery usually takes?

Delivery usually will takes about 2 to 3 working days for within Klang Valley and 3 to 10 working days for outside of Klang Valley.

Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to neolee.sales@gmail.com or give us a call ot whatsapp for us to clear your doubts.